[Mohamed]

Hi Megan,

Thanks for your reply. Well, this happens a few minutes after I launch the sandbox from the academy’s webpage. The computer freezes completely and becomes irresponsive and I have to turn it off using the power button. I have never had a similar issue before, and it is not a bad computer. Also, I tried using Edge instead of Chrome, which what I was using before, and I still got the same problem.

Thanks,

Mohamed

[Mohamed]

Hi @mwoods ,

I still get the same problem. Basically what happens is that the computer freezes a few minutes into launching Sandbox, regardless on the link. I tried launching it on the safe mood, and it worked perfectly fine. For some reason, something on my computer clashes with Sandbox.

[Mohamed]

Hi @megan_mcp ,

I still have the same problem. Could you please provide me with a solution. Here is a screenshot of the incident.

Many thanks,

Mohamed