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Thanks for your response Sam, thats very helpful.
A further question for point 1 Ideally we would also like to have the names available in the dropdown appear as full names rather than just a login.
Assuming we had the user details relating to each login stored somewhere would it be possible to use this in the dropdown display when transitioning/reassigning?
To point 3 -The dropdown lists may vary depending on which transition is selected, or if reassign is selected, so just the current queue information would not be enough to correctly filter the list. As you suggested I could use the configured transition analytic to automatically reassign this item to a group or user in the correct group in the event that a user has made an invalid selection from the dropdown.
If there is no way to ensure the dropdown list contains only valid selections or a validation failure message provided to the user so they can select a different option it seems that in this case it might be better to simply automatically assign to the desired group rather than provide dropdown options at all.
With the transition popup, is there any way to disable the assign to drop down and/or assign to me checkbox but to retain the pop up so that users may input comments relating to the transition?