Re: Action Tracker Case Management: Trying to Reopen linked items

[leahs]

Hello @cj

Thanks for reaching out to the community with your question.

Sharing feedback provided by one of our engineers below –

You could try the following:

• make sure each item to be reopened has a reopen transition in the action tracker definition  https://code.kx.com/platform/stream/actiontracker/#reopen
• I think links will be persisted even for closed items so you can use dxATGetLinks in your reopen custom transition analytic to get all the linked items https://code.kx.com/platform/stream/actiontracker/#apis
• In your reopen custom transition analytic use dxATTransitionItem to transition each linked item from it’s closed queue to an open queue via the reopen transition you have defined
• To see the parameters for dxATTranstionItem transition an item from the UI and look at .pm.querylog on the action tracker process.

We hope this helps!

Happy Coding, 

Leah