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Action Tracker Case Management: Trying to Reopen linked items
Hi Techs,
I have been working on Action Trackers and created custom transition analytic which can facilitate transitioning state of the linked items to the same state/queue as of the case. But, I also want to achieve reopening the links if a case is reopened.
Because dxATProgressLinks[] does not work on closed items so I have created another custom transition analytic for reopen. I have tried the following code from the analytic but no success so far:
1) dxATReopenCase[itemID]
2) dxATReopenTransition[itemIDs; trns; Assignee; toMe; Comment]; using IPC to the Gateway process. Breaks the framework
Please let me know what is the best way to achieve this.
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1 Reply
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Hello @cj
Thanks for reaching out to the community with your question.
Sharing feedback provided by one of our engineers below –
You could try the following:- make sure each item to be reopened has a reopen transition in the action tracker definition https://code.kx.com/platform/stream/actiontracker/#reopen
- I think links will be persisted even for closed items so you can use dxATGetLinks in your reopen custom transition analytic to get all the linked items https://code.kx.com/platform/stream/actiontracker/#apis
- In your reopen custom transition analytic use dxATTransitionItem to transition each linked item from it’s closed queue to an open queue via the reopen transition you have defined
- To see the parameters for dxATTranstionItem transition an item from the UI and look at .pm.querylog on the action tracker process.
We hope this helps!
Happy Coding,
Leah
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