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Home Forums KX Academy Error Loading and Continue KX Academy

  • megan_mcp

    Administrator
    June 14, 2024 at 8:40 am

    Hi @biman

    I am sorry to hear you are experiencing issues with our academy.

    Can you try accessing the academy in incognito mode ?

    If you are trying to access the KX Sandbox through the academy, you can do this by going directly to “edu.kx.com”.

    If this issue still persists, please let me know and we will investigate it further.

    Thanks,

    Megan

  • Kimmy

    Member
    June 14, 2024 at 8:48 am

    Also they are not loading for me today either

  • Laura

    Administrator
    June 14, 2024 at 11:30 am

    Hi both,

    We’re investigating this issue, thanks for flagging!

    Will report back shortly.

    Laura

  • Laura

    Administrator
    June 14, 2024 at 11:48 am

    @biman @Kimmy

    This should be back up and running for you now, thanks again for alerting us and for your patience while we got it resolved.

    Any other issues please don’t hesitate to reach out,

    Laura

  • bimangunarathne

    Member
    June 14, 2024 at 12:13 pm

    Still facing the same issue

  • bimangunarathne

    Member
    June 14, 2024 at 12:15 pm

    Jupiter notebook is working but cant see my progress data and also videos

  • justTil

    Member
    June 16, 2024 at 3:13 pm

    Hi there, I currently have the same issue. Course 1 is not loading when clicking “continue”.

    Incognito doesn’t fix the issue, other courses work/redirection works.

    Directly accessing edu.kx.com/ works, my sandbox seems to open and queries can be executed.

    So the Academy portal redirection is the only thing (for me) not working properly.

    • This reply was modified 1 month, 1 week ago by  justTil.
    • This reply was modified 1 month, 1 week ago by  justTil.
  • bimangunarathne

    Member
    June 17, 2024 at 12:41 pm

    Im still facing the issue i realy want to fix this

  • bimangunarathne

    Member
    June 17, 2024 at 12:42 pm

    Wan to compleate my first course in kdb+q. please some one help me

  • nkanungo

    Administrator
    June 17, 2024 at 12:54 pm

    Hi all- Laura and Megan are both out of the office today. We should have a response for you by tomorrow. Apologies for the inconvenience and appreciate your patience.

  • Laura

    Administrator
    June 18, 2024 at 9:00 am

    @biman @justTil

    Thanks both for flagging the issue and for your patience.

    This issue should be resolved now.

    Any other problems please do reach out.

    Thanks,

    Laura

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